Mishawaka Manufacturer Turnaround
A Mishawaka Manufacturer we worked with had a problem. They needed a people operations strategy and an injection of improved culture...stat!
Services
Leadership Training
Location
Mishawaka, IN
Partnership results.
13
%
Drop in Turnover
Even with a 37% increase in headcount.
110
%
Increase in eNPS
Employee Net Promotor score shot up when our solutions were implemented.
There was a problem.
A Mishawaka Manufacturer we worked with had a problem. They needed a people operations strategy and an injection of improved culture...stat!
- The company had experienced a period of low sales that required them to navigate extensive staff cuts. Employee satisfaction was wavering… people were tired.
- On Indeed, the company rating hovered around 3 stars (in other words, nothing to write home about - this was just an "ok" place to work).
- Problematic employees possessed essential tribal knowledge making them difficult to offboard, but equally difficult to lead.
- Process documentation was messy (read: non-existent) which meant onboarding and training was slowwwwww.
- We launched a comprehensive Team Lead training and development program, including the introduction of robust monthly trainings, leadership expectations, and cadences of accountability for anyone holding a "manager" title.
We brought solutions.
- We audited and overhauled the entire recruitment, hiring, onboarding, and training process.
- We began providing one-on-one coaching for all Team Leads with the expectation that they in turn begin to meet one-on-one with their team members.
- We worked with senior leadership to roll out an entirely new corporate organizational structure including succession planning for key leaders who were eager to spend more time with their grandkids in sunnier parts of the country.
- We helped facilitate the smooth offboarding of several challenging team members without causing disruption to customer or team member flow
The results.
While transformation was not instantaneous, it was extensive. These changes have been measurable, sustainable, and scalable (setting this manufacturer up for healthy growth in the future).
- They boasted a 37% increase in headcount alongside a 13% decrease in turnover - all during the madness of COVID and the quiet-quitting frenzy.
- Employee Net Promoter score increased by 110%
- Indeed.com rating shot up to 4.2 stars - despite a couple of disgruntled employee's attempts to speak their mind on the way out.
- After implementing robust documentation and training procedures the pace for onboarding key support roles increased 7x with no quality loss to customers.